Solutions · Lead follow-up
Lead follow-up automation, from first reply to booked
A new lead goes cold when nobody answers quickly. We scope a follow-up workflow with you: an instant first reply, a few qualifying questions, a booking, and a hand-off to a person, with every step written down first.
What is lead follow-up automation?
Lead follow-up automation answers a new inquiry right away, asks the qualifying questions, books the next step and keeps following up until the lead replies, books or opts out. A person takes over when the lead is ready for one.
What you get
Who it’s for
Businesses that get inquiries faster than they can answer them, and quotes that go quiet.
- 01An instant first reply to a new inquiry, on WhatsApp or the phone
- 02Qualifying questions, so your team talks to leads that fit
- 03Booking into your calendar, with a person one step away
- 04Follow-up on open estimates and quotes, written into the workflow
- 05A written scope, clear stop conditions, and a runbook, operated by us
Where follow-up pays
New inquiries
An instant first reply and a few qualifying questions.
Estimates and quotes
A follow-up that picks up where the quote went quiet.
Bookings
Concierge qualifies, books and escalates to a person.
Old leads
A respectful nudge to people who asked and went quiet.
Speed to lead, and what happens after
Speed to lead means how quickly a new inquiry gets a real reply. An agent can answer in moments, at any hour, from your approved information. What happens next is the design work: what it asks, when it books, and when it hands off.
Follow-up needs rules as much as speed: how many times to follow up, through which channel, and when to stop. We write those rules into the scope so the workflow never keeps contacting someone who said no.
How it works
A 30-minute call
We map the problem and decide together whether it is a product or a custom build. It is free.
A written scope
Nothing is built before both sides agree, in writing, on what done means. Custom work is quoted in writing.
Built, then operated
You see the work before launch. Every build arrives with a runbook, a recovery plan and a changelog, and we keep it running.
Pricing
The first call is free. Custom work is quoted in writing before anything starts. Pricing depends on scope and volume, and we quote it in writing.
Questions
- What is lead follow-up automation?
- It answers new inquiries right away, qualifies them, books the next step and follows up until the lead replies, books or opts out.
- What is speed to lead?
- Speed to lead is how quickly a new inquiry gets a real reply. An agent can reply in moments, at any hour.
- How is estimate follow-up handled?
- The workflow follows up on open estimates and quotes on a schedule we agree in writing, and stops when the customer replies, books or opts out.
- Can it book appointments?
- Concierge qualifies leads, books, answers and escalates to a person, on WhatsApp. Other channels are scoped per workflow.
- How do you avoid over-contacting people?
- The scope sets the number of follow-ups, the channel and the stop conditions, including honoring an opt-out.
- What does it cost?
- Concierge pricing depends on volume and scope. Custom workflows are quoted in writing after a free 30-minute call.
Bring us the problem
Book a free 30-minute call. We tell you whether a product already fits or whether it needs a custom build, and we put the scope in writing.