Solutions · Appointment booking
AI appointment booking for WhatsApp and the phone
Customers ask for a time at all hours. Concierge answers on WhatsApp, qualifies the request, books, and escalates to a person when it should. Voz does the same for your phone line, scoped to your call flow.
What is an AI appointment setter?
An AI appointment setter is an agent that handles the back-and-forth of booking: it answers the customer, checks the request, offers open times and books one. A person takes over when the request needs a decision.
What you get
Who it’s for
Hotels, shops, clinics and offices that book appointments by message and by phone.
- 01Concierge qualifies leads, books, answers and escalates, on WhatsApp 24/7
- 02Answers from your approved information, such as services and hours
- 03A shared inbox so your team sees every chat
- 04Voz for the phone line, scoped per call flow
- 05Starter: up to 500 conversations a month. Pro: up to 2,000, with analytics and priority support
Booking without the back-and-forth
Booking is a short conversation that repeats all day: what do you need, when are you free, does this time work. An agent can run that conversation and put the result on your calendar.
Anything outside the routine goes to a person. In our example conversation, a request to waive a deposit is not answered by the agent: it is handed off with the full thread.
How it works
A 30-minute call
We map the problem and decide together whether it is a product or a custom build. It is free.
A written scope
Nothing is built before both sides agree, in writing, on what done means. Custom work is quoted in writing.
Built, then operated
You see the work before launch. Every build arrives with a runbook, a recovery plan and a changelog, and we keep it running.
Pricing
The first call is free. Custom work is quoted in writing before anything starts. Pricing depends on scope and volume, and we quote it in writing.
Questions
- What is an AI appointment setter?
- It is an agent that handles booking: it answers the customer, offers open times and books one, and hands off to a person when a decision is needed.
- Which channels does it use?
- Concierge works on WhatsApp and Voz on the phone. Other channels are scoped per project.
- Can it book from my calendar?
- Concierge qualifies leads, books, answers and escalates. How it connects to your calendar is part of the written scope.
- What happens when a customer asks something it should not answer?
- It hands the conversation to a person with the full thread, so the customer does not repeat themselves.
- What does it cost?
- Concierge pricing depends on volume and scope. Voz is scoped per call flow.
Bring us the problem
Book a free 30-minute call. We tell you whether a product already fits or whether it needs a custom build, and we put the scope in writing.