Services · Customer service automation
Customer service automation with AI
Concierge answers your customers on WhatsApp and Voz answers your phone. Both use only your approved information, work in English and Spanish, and hand the conversation to a person when it matters.
What is customer service automation?
Customer service automation uses software, increasingly AI, to handle routine customer questions without a person on every message or call. The agent answers what it can from approved information and hands the conversation to a person when a human should step in.
What you get
Who it’s for
Hotels, shops, clinics, and offices that live on WhatsApp and the phone.
- 01Concierge: a bilingual AI assistant that answers customers on WhatsApp 24/7 from your approved information
- 02Voz: a voice agent that answers your phone, routes calls and takes messages
- 03Qualifies leads, books, answers and escalates, with the full thread handed to a person
- 04A shared inbox so your team sees every chat
- 05Pricing based on your conversation volume and scope, quoted in writing
Automate the first answer, keep a person for the hard ones
Most customer messages are routine. The agent answers those from information you approved, so your team is not the first stop for every question.
When a question matters, such as a request that needs a decision, the conversation goes to someone on your team with the whole thread, so the customer does not have to repeat themselves.
| Plan | Setup | Per month | Includes |
|---|---|---|---|
| Concierge Starter | Depends on scope | Depends on scope | Up to 500 conversations a month, shared inbox |
| Concierge Pro | Depends on scope | Depends on scope | Up to 2,000 conversations, analytics, priority support, shared inbox |
| Voz | Scoped per call flow | Scoped per call flow | Phone agent, demo on request |
How it works
A 30-minute call
We map the problem and decide together whether it is a product or a custom build. It is free.
A written scope
Nothing is built before both sides agree, in writing, on what done means. Custom work is quoted in writing.
Built, then operated
You see the work before launch. Every build arrives with a runbook, a recovery plan and a changelog, and we keep it running.
Pricing
The first call is free. Custom work is quoted in writing before anything starts. Pricing depends on scope and volume, and we quote it in writing.
Questions
- What does automated customer service mean?
- It means software answers routine customer questions so a person is not needed on every message or call. A person takes over when a question needs one.
- What is the difference between Voz and Concierge?
- Voz answers your phone line. Concierge answers your customers on WhatsApp. Both work in Spanish and English, day and night.
- What information do the agents use?
- Only your own approved information. Both hand the conversation to a person when they should.
- What do the Concierge plans include?
- Starter covers up to 500 conversations a month. Pro covers up to 2,000 and adds analytics and priority support. Both include a shared inbox.
- How do I try Voz?
- Book a demo call. We map your call flow, and Voz goes live on your number.
Bring us the problem
Book a free 30-minute call. We tell you whether a product already fits or whether it needs a custom build, and we put the scope in writing.