Industries
Customer service and messaging
Businesses whose customers write first: clinics, gyms, agencies and any service business with inbound leads.
What matters in this industry
- 01A lead who writes on WhatsApp has decided to act and is doing it right now. The window closes quickly if no one answers.
- 02Slow replies are the most expensive problem a service business has.
- 03An agent should answer only from information you approve, and hand off to a person when it matters.
Questions people ask
What does the agent answer from?
Only the information you approve. It does not invent answers.
What happens when it cannot answer?
It hands the conversation to a person on your team.
What does it cost?
Concierge Starter is $297 a month plus a $1,500 setup, up to 500 conversations a month. Concierge Pro is $497 a month plus a $2,000 setup, up to 2,000 conversations, with analytics and priority support.
How an engagement runs
The same four steps apply in every industry.
Written scope first
Nothing is built before both sides agree, in writing, on what “done” means.
Built for year three
Decisions are made for the third year of operation, not for the demo.
Shipped with documentation
Every build arrives with a runbook, a recovery plan, and a changelog.
Operated, not abandoned
Maintenance and improvements continue long after launch, with one accountable owner.
Your industry is not listed?
Custom builds start the same way in every industry: a written scope, fixed terms and one accountable owner. Tell us the problem and we will tell you whether it is a product or a custom build.