Industries · hotels
AI Receptionist for Hotels
Guests and prospective guests ask the same questions all day, in more than one language. Voz answers the phone and Concierge answers WhatsApp in English and Spanish, from your approved information.
What does an AI receptionist do for hotels?
It answers the phone, answers common questions from your approved information, collects the details your team needs, and hands urgent or unclear calls to a person. A follow-up workflow can then keep quotes and inquiries from going quiet.
What you get
Who it’s for
Hotels with guest requests and booking inquiries in more than one language.
- 01Voz answers every call, at any hour, in English and Spanish
- 02The details your team needs, collected on the call
- 03Urgent or unclear calls handed to a person
- 04A follow-up workflow, scoped in writing
- 05Set up and operated by us, scoped to your call flow
Typical requests
Multilingual guest requests
Questions answered in English and Spanish.
Booking inquiries
The details collected, with your team one step away.
Common questions
Check-in, hours and amenities, from approved information.
Anything else
Handed to a person on your team with the details.
Built around how your business works
Both agents work in English and Spanish, day and night. Anything beyond the approved information, such as a complaint or a special request, goes to your front desk.
We write down who answers, what is asked, what is urgent and who is told, and build exactly that. We start with one workflow and add more once it works.
How it works
A 30-minute call
We map the problem and decide together whether it is a product or a custom build. It is free.
A written scope
Nothing is built before both sides agree, in writing, on what done means. Custom work is quoted in writing.
Built, then operated
You see the work before launch. Every build arrives with a runbook, a recovery plan and a changelog, and we keep it running.
Pricing
The first call is free. Custom work is quoted in writing before anything starts. Pricing depends on scope and volume, and we quote it in writing.
Questions
- What does an AI receptionist do for hotels?
- It answers the phone, answers common questions from your approved information, collects the details your team needs, and hands urgent or unclear calls to a person. A follow-up workflow can then keep quotes and inquiries from going quiet.
- Does it work with my software?
- How it connects to your software is part of the written scope. We say what we will connect before building.
- What happens with urgent calls?
- Urgent calls are handed to a person on your team, following the call flow we agree with you.
- Does it work on WhatsApp too?
- Yes. Concierge answers WhatsApp and Voz answers the phone, both in English and Spanish.
- How does it help with multilingual guest requests?
- Questions answered in English and Spanish. The details are written into the scope with you.
- How does it help with booking inquiries?
- The details collected, with your team one step away. The details are written into the scope with you.
- How does it help with common questions?
- Check-in, hours and amenities, from approved information. The details are written into the scope with you.
- What does it cost?
- Voz is scoped per call flow, with a demo on request. Custom workflows are quoted in writing.
Bring us the problem
Book a free 30-minute call. We tell you whether a product already fits or whether it needs a custom build, and we put the scope in writing.