Industries · MSPs and IT service desks
AI automation for MSPs and IT service desks
Repeat requests and knowledge lookups take technician time. We scope AI agents for the first step of a service desk: understand the request, answer from approved knowledge, and route it to the right technician.
What is AI service desk automation?
AI service desk automation uses AI agents to handle the first step of an IT request: understanding what was asked, answering from approved knowledge, and routing the ticket to the right person, so technicians spend time on the work that needs them.
What you get
Who it’s for
Managed service providers and internal IT teams with repeat requests.
- 01An agent scoped to the first step of your service desk
- 02Answers from knowledge you approve, not invented answers
- 03Routing to the right technician, with the request details
- 04A written scope that names your ticketing system and what we connect
- 05Runbooks, recovery procedures and operation after launch
What an agent handles first
Repeat requests
The questions technicians answer again and again.
Knowledge lookups
Answers from your approved knowledge base.
Routing
The ticket to the right technician or queue.
Hand-off
Anything that needs judgment goes to a person.
Scope the first step, then expand
We start with one narrow job, such as routing and answering the repeat questions, agree in writing what done means, and expand once it works.
Which systems the agent connects to is decided per project and named in the scope. We do not promise a ticketing integration before it is scoped.
How it works
A 30-minute call
We map the problem and decide together whether it is a product or a custom build. It is free.
A written scope
Nothing is built before both sides agree, in writing, on what done means. Custom work is quoted in writing.
Built, then operated
You see the work before launch. Every build arrives with a runbook, a recovery plan and a changelog, and we keep it running.
Pricing
The first call is free. Custom work is quoted in writing before anything starts. Pricing depends on scope and volume, and we quote it in writing.
Questions
- What does an AI service desk agent do?
- It handles the first step of a request: it understands the ask, answers from approved knowledge and routes the ticket to the right person.
- Which ticketing systems do you connect to?
- That is decided per project. The written scope names the system and what we connect, before anything is built.
- Can we white-label this for our clients?
- That is a partner arrangement we scope in writing: who sells, who supports and who owns the client data.
- How is it priced?
- The first call is free. Custom work is quoted in writing before anything starts.
Bring us the problem
Book a free 30-minute call. We tell you whether a product already fits or whether it needs a custom build, and we put the scope in writing.