Industries · MSPs · Service desk
An AI service desk agent for MSPs
The first step of a service desk repeats all day: read the request, check the knowledge base, route the ticket. We scope an agent for that step, so technicians start from a clear ticket and an answer, not from scratch.
What does an AI service desk agent do?
It reads an incoming request, answers from approved knowledge when it can, and otherwise routes the ticket to the right technician or queue with the details collected.
What you get
Who it’s for
MSPs and internal IT teams with repeat tickets and a knowledge base.
- 01Triage of incoming requests, with the details collected
- 02Answers to repeat questions from knowledge you approve
- 03Routing to the right technician or queue
- 04Escalation to a person for anything that needs judgment
- 05A written scope that names your ticketing system and what we connect
What the agent does first
Triage
Reads the request and collects what a technician needs.
Knowledge answers
Answers repeat questions from approved knowledge.
Routing
Sends the ticket to the right technician or queue.
Escalation
Hands anything that needs judgment to a person.
One narrow job first
We start with one narrow job, such as triage and repeat questions, and agree in writing what done means and how it is measured.
The agent answers only from approved knowledge. It never closes a ticket that needs a technician.
How it works
A 30-minute call
We map the problem and decide together whether it is a product or a custom build. It is free.
A written scope
Nothing is built before both sides agree, in writing, on what done means. Custom work is quoted in writing.
Built, then operated
You see the work before launch. Every build arrives with a runbook, a recovery plan and a changelog, and we keep it running.
Pricing
The first call is free. Custom work is quoted in writing before anything starts. Pricing depends on scope and volume, and we quote it in writing.
Questions
- What does an AI service desk agent do?
- It triages requests, answers repeat questions from approved knowledge and routes tickets to the right person.
- Which ticketing systems do you connect to?
- That is decided per project. The written scope names the system and what we connect, before anything is built.
- Does it close tickets on its own?
- It answers what it can from approved knowledge. Anything that needs a technician is routed to one.
- How is it priced?
- The first call is free. Custom work is quoted in writing before anything starts.
Bring us the problem
Book a free 30-minute call. We tell you whether a product already fits or whether it needs a custom build, and we put the scope in writing.